Refund policy

RETURN POLICY

Purchases from Elizabeth Kelly Books are non-refundable, with the exception of items lost or damaged in shipping or the rare instance of a printing or product error.

When you make a purchase from our store, prior to completing your checkout, please review your shopping cart carefully to be sure you’ve purchased the correct quantity and correct format (ebook or paperback).

Ebook purchases are delivered via an emailed download link from our digital distributor, BookFunnel.  This email arrives immediately after you complete your purchase.  Please be sure to download your purchase.  Ebooks are non-returnable and non-refundable.  If you have an issues with the ebook file, contact BookFunnel directly for assistance at help@bookfunnel.com

Refunds for Physical Goods

There is no return for change of mind.  Returns are eligible for defective or damaged items if you contact us within 7 days of receiving item (according to the tracking).

For refund queries, please email info@elizabethkellybooks.com within 7 days of receiving your product (according to the tracking).  Please use the subject “returns” and include your name, order number, reason for return, and photographs of the damaged or defective book.  If a book is defective, damaged, or if you received the wrong title or format, we refund or resend your goods – your choice.  We want you to be happy!